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English Speaking Customer Service Intern

Létrehozva: 2019-08-02

Hirdető: BP Business Service Centre Kft.

Jelentkezési határidő: folyamatos


English Speaking Customer Service Intern

Are you looking to start your career in a lovely environment with diverse development opportunities?

Have you ever wanted to gain insight into one of the world's biggest energy company's inner workings?

Join our team at BP and advance your career as a Customer Service Intern!

    

Have you got the courage to keep advancing with us?

 

When you join our UK Careline team, you will be responsible for:

  • Executing day to day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.

  • Leveraging the understanding of specific processes and systems

  • Acting as the first and second point of contact for any verbal or written enquiries from external customers and consumers and internal customers from the BP Business and third parties. (These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.)

  • Provide customer service online and through phone, fax and email to support activities including:

    • Account set-up, allocation and delivery issues.

    •  Order processing and order fulfilment.

    •  Sales order tracking.

    • Monitor supply outages and react accordingly for incoming and existing orders.

    •  Retail marketing programme information, policy and product fulfilment.

    •  Retail site experience complaints, fuel quality claims, site locator etc.

    • Complaint resolution, identification and management of complaint root causes.

  • Logging, assigning and tracking progress of queries and customer requests from receipt to completion, ensuring data is accurately entered and maintained in all customer service and data collection systems.

  • Supporting Global Business Service activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries and issues.

 

We are looking for you for the Customer Service Intern role if you:

  • Have ongoing studies and active Hungarian student status for at least 6 more months from on-boarding on

  • Can invest at least 25 working hours per week according to agreed schedule

  • Speak English on an advanced (B2 or above) level

  • Are pursuing a Bachelor’s degree in Economics or IT – already completed your first year at university

  • Possess strong analytical, problem-solving, and critical thinking skills

  • Can deal with complex situations while maintaining the right balance of customer and business focus

  • Have experience working both independently and in a team-oriented environment

  • Maintain working knowledge of MS Office applications (Excel, PowerPoint, etc.)

 

As an intern you can enjoy the following benefits:

  • Our very own Playzone

  • Internship community, complete with team building events

  • Learning and other development opportunities (LinkedIn Learning) to shape your career

  • Opportunity to work from home: up to 2 days/week based on team agreement

  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued

  • Company laptop

  • Chill-out and teamwork spaces in a modern office environment

  • Participation in job fairs as BP Interns

  • Possibility to join our social communities and networks

  • Own company masseur, myIT bar

 

Take the first step in your Global career, apply now! 

  

Further details and application: https://zyntern.com/ad/5491-english-speaking-customer-service-intern

  

About BP:

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


  


Elvárt nyelvismeret: angol - felsőfok (tárgyalóképes szint)

Elvárt munkatapasztalat: Pályakezdő/friss diplomás

Foglalkoztatási forma: Részmunkaidő 4 óra, Diákmunka,


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